When you see the CEO walking down the hall toward you, what is the first thought that goes through your mind? Is it her reputation? Is it the clothes he is wearing? Is it the expression on his face?
He is now near you. What, if anything, do you say? Good morning? Or just nod and look away?
Doesn’t your reaction depend upon the mental “Image” you have of the individual? Sure it does.
If it’s a “Class Act” image, you smile and really mean it when you say good morning.