Conflicts among team members are going to happen. They’re also going to be tough to solve. As an HR professional, you will be called upon to either give advice on how to resolve a dispute between two employees or you will be asked to take a direct hand in resolving a dispute among several employees.

The tough part is coming out of the situation as an impartial leader and not one who appears to side with one or the other of the parties.  Read the full article...

The age old tradition is to use discipline as a means of changing behavior. The term “discipline” is typically associated with union contracts and has the usual verbal warning, written warning, suspension, and finally termination. There are many variations of this method such as paid suspensions, or two written warnings, but most pretty much follow this method.

I challenge that traditional method. The further you go into that progression, the less chance there is of changing the behavior.  Read the full article...